Somos pioneros en promover la salud y el bienestar de los usuarios en los edificios.
We are pioneers in promoting the health and well-being of users in buildings.
This is why we are committed to ongoing improvement and implementing the best market practices.
We were the first company in the real estate sector in Spain to opt for WELL certification, an international certification for buildings that focuses on the health and well-being of people.
This innovative system founded by Delos and run by the International WELL Building Institute™ (IWBI) certifies that the design, construction and operation model of buildings integrates the health and well-being of people by verifying on-site the impacts of the property in seven different areas: air, water, lighting, nutrition, promotion of physical fitness, comfort and mind.
In 2018, Castellana 81 became the first WELL office building in Spain and the fifth Gold WELL building in Europe, followed by Castellana 77 in 2019. oxxeo obtained the Gold level certification next, and we are currently in the final phase of the certification process for our multi-tenant buildings.
WELL Health & Safety Certification
At Gmp, we have been pioneers in adopting WELL Health-Safety Rating certification in our multi-tenant buildings.
This International WELL Building Institute (IWBI) rating was designed by a taskforce working to combat COVID-19, comprised by around 600 public health experts, virologists, state authorities, academics, business leaders, architects, designers, building scientists and real estate professionals.
This certification process entails verification through on-site testing of the adoption and monitoring of measures to ensure that the operation and maintenance of the building meets the health and safety standards outlined by the rating applicable during the COVID-19 global health crisis situation and in the long term.
At Gmp we aim to make our buildings fully accessible and have obtained AIS (Accessibility Indicator System) certification as part of this commitment. Castellana 81, Castellana 77, oxxeo, Luchana 23, ARQBÓREA, Orense 34, Parque Norte and Génova 27 all hold this accessibility certification.
Created by the Fundación para la Accesibilidad y la RS, AIS certification takes into account functional diversity criteria, with the aim of making buildings user-friendly and ensuring everyone can move around the building comfortably and safely.
A series of physical, cognitive and sensory measures are implemented in the building to increase its usability as part of the AIS certification process.
In Brain-Protected Spaces employees have been trained to identify and act in the event of a stroke occurring on the premises.
According to the Spanish Society of Neurology, every year some 120,000 people suffer a stroke, out of which 50% have serious after-effects or die. It is a time-dependent disease in which the first hours of intervention are crucial.
At Gmp we have certified Castellana 81 as a Brain-protected Space, making it the first multi-tenant office building in Spain to achieve this certification. ARQBÓREA, Castellana 77, oxxeo and our head offices also hold this certification.
Brain-protected Space certification is awarded by the Fundación Freno al Ictus. Its training content has been developed in collaboration with the Spanish Society of Neurology and it is part of the “Brain Caring People” project.
Gmp has implemented an innovative and ambitious project to improve air quality in all buildings. In addition to the obvious benefits for the health and welfare of the users of the buildings, this initiative has led to significant savings in energy consumption. The project consisted of:
One of our strategic values is ongoing improvement and knowing what our customers think of the services we provide is crucial. We have implemented an organizational structure to develop fluid, transparent and efficient two-way communication with our customers:
Property Management Area:
Our Heads of Property Management and their team garner an overview of the situation of our customers and buildings and define the strategy and action plan to ensure optimal management of the portfolio. All the buildings we manage have a Property Manager and a Facility Manager located in the building who provide personalized communication with clients.
Customer Experience Area:
In a context of service excellence, the Customer Experience Manager drives active listening to customer voices, creates memorable experiences in buildings that users identify with and that contribute to work-life balance.
We conduct annual satisfaction questionnaires with our customers and users to assess their degree of satisfaction and identify potential areas for improvement to meet their needs and expectations. The overall results obtained historically show a high level of satisfaction, scoring above 4 out of 5.
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